Our Policy Updates

Due to COVID-19, some of our policies have been updated.

  • Due to the nature of our business, natural products.  We are not able to take returns.  However, we want our customers to be satisfied.  If there is a problem, please know that we will replace the item for you @ no additional cost.  Simply send us a picture to our email: anecdote@mail.com

  • For information on online returns, reference our Return Policy

  • We will continue to ensure the satisfaction of our customers with our brand.

  • Please see below for a list of commonly asked questions related to COVID-19 and how it is impacting our business operations.

FAQs About Anecdote's COVID-19 Response 

 

  • ARE THERE ANY CHANGES TO Anecdote Naturals hours of operations?  

In an effort to protect our community and employees, we have temporarily closed our natural products studio.  We will reopen as soon as it is safe to do so.  If you are looking for immediate support, please contact anecdote@mail.com 

 
  • CAN I CONTACT CUSTOMER SERVICE?

Yes! Our customer service teams are available to help answer your questions. Email is the best option as our teams are working remote. Please expect a delay in response times as we navigate this ever-evolving situation together. 

For online related inquiries, please email anecdote@mail.com

For wholesale inquiries - please reach out to anecdote@mail.com  

  • WHEN WILL MY CREDIT CARD BE CHARGED?

Payment will be captured in full at the time the order is placed. We will continue accepting and processing orders on www.anecdotenaturals.com at this time, but please expect delays.

 

  •  HOW QUICKLY WILL I RECEIVE MY ORDER?

We want to confirm, we are still processing orders from anecdotenaturals.com We are however, working in a modified environment and remote, so please expect delays in the processing of your order. Once the order ships, transit via USPS can take 1-6 days depending on the destination.

 

  • CAN I MAKE CHANGES TO MY ORDER?

Orders are processed upon receipt. Unfortunately, we are not able to make any changes once an order has been placed. Please reach out to anecdote@mail.com with any questions and we will be happy to assist.